Troubleshooting

Troubleshooting Self Assessment

If you are experiencing one of the following issues:

  1. Stuck on the loading screen
    Aphex loading state
  2. Popup notification saying "Internal Server Error" or "Disconnected from Server"
  3. Receiving an unresponsive experience (interactions appear to be doing nothing i.e. extending a task duration snaps back to original)

Try these troubleshooting steps to resolve most issues:

  1. Disable any browser extensions that you have turned on
    1. Microsoft Edge
    2. Google Chrome
    3. Mozilla Firefox
  2. Update your browser to the latest version
    1. Google Chrome
    2. Mozilla Firefox
  3. Clear your browser's cookies/history/cache
    1. Microsoft Edge
    2. Google Chrome
    3. Mozilla Firefox
  4. Test accessing Aphex from another compatible browser or from an Incognito window
    1. Microsoft Edge
    2. Google Chrome
    3. Mozilla Firefox

Access Issues

If the troubleshooting steps above don't resolve being stuck on the loading screen, then it is likely some of the services or technology we require to run Aphex are being blocked by your device or company IT policies.

To resolve this, the following domains need to be unblocked and/or whitelisted from HTTPS/SSL inspection:

  1. .googleapis.com (be sure to also allow subdomains like firestore.googleapis.com)
  2. aphex.co and subdomain app.aphex.co

If you are unable to load the Aphex Messenger from the Help icon in app, then it is likely it is being blocked by your device or company policies.

To resolve this, the following domains need to be unblocked and/or whitelisted from HTTPS/SSL inspection:

  1. cdn.mxpnl.com
  2. api-iam.intercom.io
  3. api.segment.io

Our team are more than happy to help coordinate with your company IT team so please feel free to copy in or directly contact us: hello@aphex.co

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