# Troubleshooting Aphex

## Quick Fixes <a href="#h_8c0144ada8" id="h_8c0144ada8"></a>

Running Aphex on your browser requires your browser to be in good health. If not, it's possible that you may experience any of the following:

* Stuck on 'Fetching Data' loading screen
* Notification of Errors like 'Disconnected from Server' or 'Internal Server Error'
* Unresponsive pages
* Unresponsive actions
* Chat / Aphex Messenger not loading

Good news! We've found most of these issues are resolved after taking some minor steps below to check the health of your browser.

<img src="https://2273109354-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLu0mYklsCTm7XQm3ZGqv%2Fuploads%2Fr1FwOD6VHkXAMCgs6olP%2FStep%201.png?alt=media&#x26;token=91536f1a-0145-43ad-82fb-e979dc7ab955" alt="" data-size="line"> Turn off any browser extensions when you're accessing Aphex

* [Microsoft Edge](https://support.microsoft.com/en-us/microsoft-edge/add-turn-off-or-remove-extensions-in-microsoft-edge-9c0ec68c-2fbc-2f2c-9ff0-bdc76f46b026)
* [Google Chrome](https://support.google.com/chrome_webstore/answer/2664769?visit_id=637518945573210143-307598212\&rd=2)

<img src="https://2273109354-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLu0mYklsCTm7XQm3ZGqv%2Fuploads%2F79Eo9HkdaczhMI8XKSWI%2FStep%202.png?alt=media&#x26;token=75617279-04cf-45ea-af4a-8c2c8fb8becd" alt="" data-size="line"> Ensure your browser is updated to the latest version

* [Google Chrome](https://support.google.com/chrome/answer/95414)
* [Microsoft Edge](https://www.microsoft.com/en-us/edge)

<img src="https://2273109354-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLu0mYklsCTm7XQm3ZGqv%2Fuploads%2FInnRpb1DQ8hIwPlXbyk4%2FStep%203.png?alt=media&#x26;token=436adefd-3d87-47e1-83d6-429959a9df79" alt="" data-size="line"> Clear your browser's cookies/history/cache

* [Google Chrome](https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop\&hl=en)
* [Microsoft Edge](https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09)

<img src="https://2273109354-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLu0mYklsCTm7XQm3ZGqv%2Fuploads%2Fr6JgyxOGp7YepP9BUFZz%2FStep%204.png?alt=media&#x26;token=092928e5-6234-44cc-bf1c-69869bfcb4cf" alt="" data-size="line"> Test accessing Aphex from another browser or from an Incognito window

* [Google Chrome](https://support.google.com/chrome/answer/95464?hl=en\&co=GENIE.Platform%3DDesktop)
* [Microsoft Edge](https://support.microsoft.com/en-us/microsoft-edge/browse-inprivate-in-microsoft-edge-e6f47704-340c-7d4f-b00d-d0cf35aa1fcc)

&#x20;<img src="https://2273109354-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLu0mYklsCTm7XQm3ZGqv%2Fuploads%2FbVw6tK5H781zEo1pFnnI%2FStep%205.png?alt=media&#x26;token=a4725ea0-bdb7-47d4-bc0f-9c457ae71634" alt="" data-size="line"> [Hard refresh](https://help.aphex.co/en/articles/5816353-troubleshooting-aphex) Aphex in your browser

{% hint style="info" %}
[Need to reset your password? Head here.](https://help.aphex.co/docs/authentication/how-do-i-reset-my-password)
{% endhint %}

## Network Access Issues <a href="#h_f4420aa944" id="h_f4420aa944"></a>

If you've given all the troubleshooting steps above a shot and you're still stuck, then it's likely some of the services or technology we require to run Aphex are being blocked by your device or company IT security.

We'd recommended unblocking and (or) whitelisting the following domains from HTTPS/SSL inspection:

* `aphex.co`&#x20;
  * `Inc. subdomains: app.aphex.co, help.aphex.co`
* `.cloudfunctions.net`
* `https://firestore.googleapis.com`
* `https://storage.googleapis.com/aphex-prod.appspot.com`
* `https://storage.googleapis.com/aphex-prod-aus.appspot.com`
* `api.workos.com`

Also, if it's specifically the Aphex Chat Messenger that's not loading, unblocking and(or) whitelisting these domains from HTTPS/SSL inspection should do the trick:

* `api-iam.intercom.io`
* `widget.intercom.io`

If you'd like a hand liaising with your company's IT tech to get things diagnosed and sorted, we're more than happy to help! Feel free to copy us in, or drop us a line directly on <hello@aphex.co>


---

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