Introduction

Aphex is a data processor and engages certain onward subprocessors that may process customer or personal data submitted to our services. These subprocessors are listed below, with a description of the service. This list may be updated by us from time to time.

Subprocessor List

Core Aphex Applications

Subprocessor

Service Provided

Processing Region

Data Scope

Google Cloud https://cloud.google.com/security

Core application processing and storage services.

Includes Google services;

  • Google Cloud Platform

  • Google Firebase

UK or Australia depending on Organisation Region

All Customer data and PII controlled and processed by Aphex

[New] Auth0

https://auth0.com/privacy

Authentication and user identity platform

EU (Primary tenant)

UserID, Name, Email and Login Activity

Support, Analytics or Ancillary Services

We use the services of the following third-parties to provide specific functions or features within our Service. Generally in accordance with the information below, these providers may have access to relevant personal information (both in an identifiable and anonymous manner) in order to provide their relevant functions.

Subprocessor

Service Provided

Processing Region

Data Scope

Intercom

https://www.intercom.com/legal/privacy

Support and messaging services

US

UserID, Name and Email

Hubspot

https://www.hubspot.com/security

Customer CRM

US

UserID, Name, Email and Browsing Activity

Chargebee

https://www.chargebee.com/security/

Subscription and billing management

US

No PII

Organisation and Legal Entity data only

Twilio Sendgrid

https://sendgrid.com/policies/security/

Email and messaging service

US

PII: Displayname and email

Stored for only 30 days

Twilio Segment

https://segment.com/security/

Data management

US

UserID, Name, Email and Browsing Activity

Data is processed but not stored.

Logrocket

https://logrocket.com/privacy/

Issue tracking and UX monitoring

US

UserID, Name, Email and Browsing Activity

Stored for only 30 days

Mixpanel

https://mixpanel.com/legal/privacy-hub/

Platform analytics

EU

UserID, Name, Email and Browsing Activity

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