How to login with SSO
A guide for users in accessing their accounts when Enterprise SSO is enabled
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A guide for users in accessing their accounts when Enterprise SSO is enabled
Last updated
Was this helpful?
Single Sign On (SSO) allows users to log into many applications or websites using an identity provider. Security Assertion Markup Language (SAML) is a security standard for managing authentication and access.
In a SAML SSO set-up, the identity provider manages the organisation's user accounts and credentials. The service provider (Aphex) is the app or website that provides services to the user or organisation.
When using SAML SSO, members are forced to log in to their Aphex account using the organisation's identity provider.
When SSO is enabled for your domain, you will be unable to log in with any other method.
E.g. if your email is [email protected] and SSO is enabled for wayneindustries.com domain, you must use SSO and cannot sign in with a password or social providers.
Head to the Aphex log-in page ()
Enter your email address in the login form and submit
You will be redirected to your Identity Provider (Microsoft, Okta, etc) to confirm your identity
Once completed, you will be redirected back to Aphex in a logged-in state
If you have issues with logging into Aphex via SSO, please check the following possible issues;
Unable to proceed past the login page with no visible errors:
This usually means you have attempted an invalid login method (such as email/password) while SSO is enabled.
The most common cause is your browser attempting to autofill and auto-submit your email and password.
To solve this, please delete the saved password in your password manager
User does not exist error:
This usually means that the email address returned by the Identity Provider does not exist in Aphex.
This could indicate that you are a new user and can head to the Sign Up page, or
Your Primary Email address returned by your Identity Provider is different than you expect. For example, if your Aphex account is usually accessed from [email protected] but your company identifies you as [email protected] you will appear as a new and separate user.
Successful login but cannot find your usual projects
This usually means that the email address returned by the Identity Provider does not match your usual one in Aphex.