We offer a Fair Billing Policy so that costs can adapt to a customer's use of Aphex rather than requiring large upfront commitments.

Aphex Pro and Pro+

At Aphex, our Pro plans are charged by the billable seat. A billable seat is occupied by a user that;

  • Holds an organisation role of Standard, Analyst or Admin and

  • Is not archived

To allow customers to manage their costs, billable seats are automatically calculated, if a user no longer holds a billable seat, then the seat number is reduced.

Customers can choose to have their Pro or Pro+ subscription billed annually or monthly.

Monthly Subscriptions

Monthly Pro and Pro+ subscriptions follow these rules;

  • On the day you start or renew a subscription, you’ll be charged for billable seats at a rate of No. of Billable Seats x monthly seat rate

  • Your monthly subscription renewal will be billed for the billable seats on renewal such that any fluctuations in the month are ignored

  • For invoice billing, invoices will on Net 30 day terms and contain a reference to the Purchase Order number provided by the Customer

  • For card billing, invoices will be immediately generated on charge

Annual Subscriptions

Annual Pro and Pro+ subscriptions follow these rules;

  • On the day that you start or renew a subscription, you’ll be charged for billable seats at a rate of Billable Seats x monthly seat rate x 12

  • On monthly anniversaries of your subscription start, billable seats will be calculated.

    • For mid-term increases in billable seats, a pro-rata invoice will be issued with the Net increase in billable seats x monthly seat rate x remaining months

    • For mid-term decreases in billable seats, a credit will be applied to your account, equalling the net decrease in billable seats x monthly seat rate. This credit will be automatically applied to any future net increases or renewals.

Aphex Enterprise

At Aphex, our Enterprise plans are charged by a fixed monthly amount as agreed with a customer. Enterprise plans typically specify a maximum number of billable seats included in the fixed subscription price. These billable seats are occupied by any user that;

  • Holds an organisation role of Standard, Analyst or Admin and

  • Is not archived

To allow customers to manage their costs, billable seats are automatically calculated, if a user no longer holds a billable seat, then the seat number is reduced.

Enterprise subscriptions that exceed the maximum seat number may be charged an ala cart rate for overages as specified in their agreement.

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