Subprocessors List
Aphex is a data processor and engages certain onward subprocessors that may process customer or personal data submitted to our services. These subprocessors are listed below, with a description of the service. This list may be updated by us from time to time.
Subprocessor List
Core Aphex Applications
| Subprocessor | Service Provided | Processing Region | Data Scope |
|---|---|---|---|
Google Cloud https://cloud.google.com/security | Core application processing and storage services. Includes Google services;
| In the region selected by the customer on Organisation creation | All Customer data and PII controlled and processed by Aphex |
Authentication and user identity platform | US | UserID, Name, Email and Login Activity |
Support, Analytics or Ancillary Services
We use the services of the following third-parties to provide specific functions or features within our Service. Generally in accordance with the information below, these providers may have access to relevant personal information (both in an identifiable and anonymous manner) in order to provide their relevant functions.
| Subprocessor | Service Provided | Processing Region | Data Scope |
|---|---|---|---|
Support and messaging services | US | UserID, Name and Email | |
Customer CRM | US | UserID, Name, Email and Browsing Activity | |
Chargebee | Subscription and billing management | US | No PII Organisation and Legal Entity data only |
Twilio Sendgrid | Email and messaging service | US | PII: Displayname and email Stored for only 30 days |
Twilio Segment | Data management | US | UserID, Name, Email and Browsing Activity Data is processed but not stored. |
Logrocket | Issue tracking and UX monitoring | US | UserID, Name, Email and Browsing Activity Stored for only 30 days |
Platform analytics | EU | UserID, Name, Email and Browsing Activity | |
Support, analytics and messaging services | US | UserID, Name, Email and Browsing Activity |
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